The Calm Necessities - Terms and Conditions of Sale

Terms and Conditions

Online consumer goods terms and conditions for The Calm Necessities Company 

These are the terms and conditions on which we supply products to you, whether these are goods or services.

Why you should read them:

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract and what to do if there is a problem and other important information. If you think that there is a mistake in these terms [or they require any changes], please contact us by email to

 By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

 Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on The Web Booth. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Information about us and how to contact us:

We are The Calm Necessities Company, a company established in England and Wales. Our registered office is at 195 Toft Hill, Co Durham, DL14 0JD, UK.

 Third Party Links:

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

How to contact us:

You can contact us by telephone on 07308257916, by writing to us at: The Calm Necessities Company, 195 Toft Hill, Co Durham, DL14 0JD. UK, or emailing us at:

 How we may contact you:

If we have to contact you, we will do so by telephone, if you have provided us with a contact telephone number, or by writing to you at the email address or postal address you provided to us in your order. ("Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.)

 Personal Information:

Your submission of personal information through the store is governed by our Privacy Policy. (below)

How we will accept your order:

Our acceptance of your order will take place when your order is confirmed using our online order process, at which point a contract will come into existence between you and us.

If we cannot accept your order:

If we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline.

Your order number:

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Placing Your Order:

After placing an order on our website, you will receive a confirmation email, setting out what you have ordered. This email will also include details of your shipping and billing information. If we are unable to accept your order, we will inform you of this in writing and we will not charge you for the product.



The costs of delivery will be as displayed to you on our website. There may be special offers of 'free delivery' offered at certain times or when a specified amount is spent.

Where we deliver:

We can deliver anywhere in the UK. If there is any problems with the delivery address you supply us, we will make every effort to contact you to resolve this before we dispatch any orders.

 If you are outside the United Kingdom:

Please contact us at because we may be able to help you by personal arrangement. A delivery charge will apply.


If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Your legal rights regarding delivery:

During the order process, we will let you know when we will provide the products to you. Any dates quoted for delivery are approximate only.

If you are not home when the product is delivered:

Most of our products will be posted to you using Royal Mail's Second Class Service. This usually takes 2-3 working days. Larger items may be couriered to you by other couriers usually at no extra cost. Both services track our parcels to your door. If no one is available at your address to take delivery and the parcel cannot be posted through your letterbox, left in a secure place or requires a signature, the courier will leave you a note informing you of either how to rearrange delivery or to collect the products from a local depot.

If you do not re-arrange delivery:

If after a failed delivery to you, you do not re-arrange delivery or collect the products from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract.

 Ownership - When you become responsible for the goods:

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.

Your Right to Make Changes:

Amendments to your order. If you wish to make amendments to your order after it has been placed, please contact us at or telephone us on 01929 761839 and we will let you know if that change is possible. Telephone lines are open 09:30 – 16.00, Monday to Saturday (except for public holidays). Once an order is placed and is being processed, we are not obliged to accept any change to an order, however we will always do our best to accommodate any requests.

 Returns Policy - Right to Return:

There is a 14-day period (from the date on which you receive your order as confirmed by Royal Mail or another courier), in which orders may be returned and a full refund issued. The product(s) must be returned in their original delivery condition. The product(s) must all be returned in the original packaging, with original labels attached, and remain free from odours, have not been used, washed, soiled, altered or damaged in anyway. In the event that these return terms are not met we reserve the right to refuse a refund in which case we will contact you to inform you that the return has not been accepted and we will return the item(s) to you, in this instance you will be liable for the return carriage. Anyone that returns goods after the 14 days will be notified that their refund will not be accepted, and they will be liable for the postage costs to have the goods returned to them.

 If There Is A Problem with The Product - How to tell us about problems:

If you have any questions or complaints about the product, please contact us. You can email us at or telephone us on 01929 761839. We will always do our utmost to resolve any problems to your satisfaction as quickly as possible.

Faulty Products:

If you wish to exercise your legal rights to reject products you must return them to us. Please email us at or telephone us on 07308257916 to arrange a return. We will ask you to return the product/s to us using Royal Mail's 2nd Class Service or we will specify another courier for larger items. We will advise you to obtain a proof of postage, which, in the event that we are at fault we will refund to you. We are entitled to request further evidence, in the form of photographs or other evidence, as proof of the fault before issuing the return label or a refund. We test returned items, and if a returned item is found not to be faulty by our technicians, we will return the item to you, in this instance you will be liable for the return carriage.  For faulty items that have been used, we will endeavour to repair your purchase, if this is not possible then we will offer a replacement.  If we cannot repair or offer a replacement, you will receive a refund.  This does not affect your statutory rights.


Refunds for returned products will be made as soon as possible but may take up to 14 working days after we have received the returned product(s). The refund will be made to the credit/ debit card used to pay for that specific order.

Returns Address:

The Calm Necessities Company, 195 Toft Hill, Co Durham. DL14 0JD, UK

 Price and Payment - Where to find the price for the product:

The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product displayed on the order page is correct.

How you can pay for your order:

We accept online payment through most major debit and credit cards.

Modifications to the service or prices:

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

 Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

 What happens if we get the price wrong:

It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

Our products - Products may vary slightly from their pictures:

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display the colours accurately and reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible. For item such as Tumblestone Crystals, we always try to offer photographs of the actual gemstone packets we have in stock.

Prohibited Uses:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses (l) to copy, reproduce, sell, distribute, modify or create derivative works from this website in any manner.

Consumer legislation

Exercising your right to change your mind (Consumer Contracts Regulations 2013):

For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

When you don't have the right to change your mind:

You do not have a right to change your mind in respect of: services, once these have been completed, even if the cancellation period is still running; products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
any products which become mixed inseparably with other items after their delivery.

When we will pay the costs of return:

We will pay the costs of return: if the products are faulty or mis-described; In all other circumstances [(including where you are exercising your right to change your mind)] you must pay the costs of return.

How we will refund you:

We will refund you the price you paid for the products, (where the product(s) is faulty or mis-described we will also refund the cost of delivery, however in all other circumstances the cost of delivery and return will not be refunded) by the method you used for payment.

 When your refund will be made:

We will make any refunds due to you as soon as possible. In all cases, your refund could take up to 14 days of us receiving and inspecting the product(s).